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PROTECT OUR COMMUNITY: CORONAVIRUS DISEASE (COVID-19)

For the latest updates, from The WHO on the Coronavirus (COVID-19), and how to keep you and your family safe, click here.

To stay up-to-date on the latest news in our area, click here to visit WSB-TV Atlanta Channel 2.

Updated July 8, 2020

As we continue to face the current Coronavirus (COVID-19) pandemic, our top priority at Family First Credit Union is the safety and health of our members and employees as we continue to provide banking services to our members. We continue to closely monitor the COVID-19 situation and take guidance and recommendations from our local government, the CDC, and local health agencies. We are taking extra precautions at both of our branches so that we may continue to help our members afford life during this pandemic and uncertain time.

Due to the increase in COVID-19 cases in Georgia, we will be temporarily
converting our branches to drive-thru only and allow limited
lobby access for transactions by appointment only.

Types of Transactions Processed in the Drive Thru:

The Credit Union will continue to process teller transactions and offer additional services at the drive-thru which can handle almost all member transactions.  Examples of those transactions are listed below:



Types of Access for Transactions Processed in the Lobby by Appointment:

By appointment only, we will process only the following types of transactions in the Hapeville and Roswell Branches:


Appointment Instructions:

Family First is offering the following solutions to help provide relief to members that have suffered a loss of household wages, unexpected expenses, and safety preparedness due to the Coronavirus COVID-19:

We have MANY remote solutions for you in order to protect you during these difficult times.  Please click the links below to take advantage of these options…

Learn How to Spot Scammers
Unfortunately, scammers really attempt to take the utmost advantage in uncharted times. People will try to play on your fears of COVID-19 by offering fraudulent products, creating fraudulent charities or coaxing you to click fraudulent links and gaining access to your personal information.  Help protect yourself by remaining aware and following these tips:


If you think you may have fallen victim to one of these scams, be sure to call Family First Credit Union as soon as possible at 404-768-4980 or 770-667-8114.  There is always someone standing by to help you.

Federally Insured
You don’t have to worry about the safety or accessibility of your funds at Family First Credit Unions. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.

Learn more about the National Credit Union Share Insurance Fund.

F. A. Q. – Types of Access for Transactions Processed in the Lobby by Appointment

1.  What are the lobby (appointment only) and drive-thru hours?

2.  What types of transactions qualify for an in-branch appointment visit?

3.  How do I make an appointment?


4.  What will happen if I am late for my scheduled appointment?

5.  Will I have to wear a mask or face covering while in the branch?

6.  Who can I bring into the branch with me during my visit?

7.  Are your restrooms open to the public?

8. When does Family First Credit Union anticipate opening at normal capacity?

 

Hapeville Main Branch
3604 Atlanta Ave.
Hapeville, GA 30354
Phone: (404) 768-4980
Fax: (404) 768-5496

Roswell Branch
1560 Holcomb Bridge Rd.
Roswell, GA 30076
Phone: (770) 667-8114
Fax: (770) 667-8329

Family First Credit Union is committed to providing equal access to all individuals, including those with disabilities, seeking information on our website. If you are unable to access content on this website, have questions about accessibility of content or technology used by Family First CU, and/or would like to report barriers to accessing any technology used by Family First CU, including this website, please contact us at 3604 Atlanta Ave, Hapeville, GA 30354, Email: memberservice@ffcuga.org, fax: 404-768-5496 and Phone: 404-768-4980.

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